Effective date: 16 September 2026
We stand behind our workmanship. This document defines exactly what the website statement '100% Satisfaction Guarantee' means and how qualifying concerns are handled.
1. Our commitment
HousePaint Pro is committed to completing the painting and decorating work included in your agreed scope with reasonable care and skill and to a professional standard. Our 100% Satisfaction Guarantee is our service commitment to assess and put right qualifying workmanship issues; it is not an unconditional money-back promise.
2. What the guarantee covers
- Workmanship carried out by HousePaint Pro or personnel working on our behalf that does not reasonably conform to the agreed scope or professional standard.
- Reasonable remedial labour required to correct a verified workmanship issue for which HousePaint Pro is responsible.
- A fair inspection and assessment process where the cause or responsibility for an issue is unclear.
3. How to raise a concern
Notify us promptly after discovering an issue and provide your name, service address, booking/invoice reference and a clear description. Photographs or video may be requested. We must be given a reasonable opportunity to inspect and, where appropriate, carry out remedial work before another contractor alters the relevant work.
4. What is not covered
- Pre-existing defects, structural movement, recurring cracks, damp, leaks, moisture, defective plaster or failure of the underlying substrate.
- Normal wear and tear, accidental damage, misuse, neglect or damage occurring after completion.
- Work altered, repaired or interfered with by another person before we have had a reasonable opportunity to assess it.
- Failure, incompatibility, poor coverage or other problems arising from unsuitable or defective customer-supplied materials.
- A change of mind about a colour, sheen or finish that the customer previously selected, supplied or approved.
- Items or areas outside the accepted quotation or later variations that were not agreed.
- Minor characteristics inherent in the existing surface or property that cannot reasonably be eliminated by the agreed preparation and decorating scope.
5. Remedies
Where we verify a qualifying workmanship issue, our normal first remedy is to arrange reasonable corrective work at no additional labour charge. The precise remedy will depend on the nature of the issue and applicable consumer law. The guarantee does not automatically create an entitlement to a full or partial refund.
6. Complimentary cleaning
Where complimentary post-service cleaning is included, it covers reasonable decorating-related dust and debris in affected working areas. It is not a deep clean, end-of-tenancy clean or whole-property cleaning service. Where a customer requires one of those services, it can be booked separately through HousePaint Pro.
7. Statutory rights
This guarantee is additional to the customer's statutory rights. Nothing in it excludes, restricts or replaces rights or remedies that cannot lawfully be excluded under UK consumer law.
8. Contact
To raise a workmanship concern, contact hello@housepaintpro.com, call +44 330 043 3997, or use the customer communication channel associated with your booking.